Privacy Policy

Casa Real Hotel is committed to protect the personal data of its customers (“Data”). The privacy statement set out herein complies with the Personal Data Protection Act of Macau SAR.

When you visit our website, we track certain information that is non-personally identifiable. Data is collected in aggregate and anonymously, which may include the type of Internet browser and the type of computer operating system you are using, the pages you visited on our site, and how you arrived at our website. This information is used for the purpose of creating a better user experience and to identify areas for improvement on our website.

Personal information that you voluntarily provide to the Casa Real Hotel website is used in order to allow entry to certain areas of the website, participation to contests, obtain certain privileges and premium services offered by the hotel. This may include name, address, birth date, telephone number, and email address etc. Financial information provided to the Casa Real Hotel website may also be collected for purchases, including merchandise and rooms.

Casa Real Hotel may share the Data with its employees, agents, contractors, subsidiaries, affiliates and/or third party providers who are under a duty of confidentiality to Casa Real Hotel in order to provide you a more personalized experience across all areas.

Casa Real Hotel may also disclose the Data when required by law or court order, or as requested by any government or law enforcement authorities, or in good faith that disclosure is necessary or advisable to protect the rights or property of Casa Real Hotel or other persons. By providing Data through this website, you consent to the processing of such Data for the purposes referred in the Privacy Policy Statement and to its disclosure to our employees, agents, contractors, subsidiaries, affiliates and third party providers in other jurisdictions.

Pursuant to Macau law, persons under the age of twenty one (21) are not permitted to enter into casino areas. The Casa Real Hotel website may contain general information about certain gaming facilities or activities and is not intended for persons under the age of twenty one (21). It is advised that persons younger than 21 years of age are not to use our website, accept offers, or win contests, and we do not knowingly collect information from such persons. Any offers we make or contests we conduct through this website are not open to persons under 21.

Our website contain “cookies” to enhance your experience of this website. Cookies are text files placed in your computer’s Internet browser to store your preferences, transaction pattern, behavior and other demographic data. Cookies, by themselves, do not provide your e-mail address or other personal Data. Casa Real Hotel only obtains this information when you choose to provide it to the website. However, once you choose to furnish the website with your Data, such Data may be linked to Data stored in the cookie.

Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. But if you do, certain functionalities of this website may not be available to you.

If you prefer for your Data not to be used for the purposes of direct marketing activities, please send an email, along with your name to our officer at info@casarealhotel.com.mo notifying us that you do not wish your Data to be used for such purposes. In addition, you may exercise your opt-out right prior to entering or joining the relevant marketing program.

The information, products, and services included in or available through the Casa Real Hotel website may include inaccuracies or typographical errors. Changes are periodically made to the Casa Real Hotel website and to the information therein. The Casa Real Hotel and/or its respective suppliers may make improvements and/or changes in the Casa Real Hotel website at any time without prior notice.

Under no circumstances shall the Casa Real Hotel and/or its affiliates or suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages or any other damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Casa Real Hotel website, with the delay or inability to use the Casa Real Hotel website or related services, the provision of or failure to provide services, or for any information, products, services and related graphics obtained through the Casa Real Hotel website, or otherwise arising out of the use of the Casa Real Hotel website, whether based on contract, tort, negligence, strict liability or otherwise, even if the Casa Real Hotel or any of its affiliates or suppliers has been advised of the possibility of damages.

If you are dissatisfied with any portion of the Casa Real Hotel website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Casa Real Hotel website.

We reserve the right to modify or change this privacy policy at any time, simply by posting such changes on the website. Any such change, update, or modification will be effective immediately upon posting. For questions regarding our privacy policy, please contact us at info@casarealhotel.com.mo.